Customer Service FAQs

Your service, and how you receive your energy, does not change. The local utility company still will deliver in a safe and reliable manner.

Contact the appropriate local utility. They are responsible for the maintenance and transmission of your energy. Often times the phone number can be found on your last bill.

Our residential customers will continue to receive one bill from their provider. Our energy costs will be added with your providers delivery costs.

Commercial accounts may receive two bills, one from your supplier (for energy) and one from the utility (for the delivery of energy). Some utilities combine both portions into one bill.

If your question is about the supply, call the supplier at 877-808-1022. If you have questions about the delivery, you should call the utility.

Nordic Energy supplies natural gas and electricity throughout out the northern half of Illinois and Northwest Indiana. View a natural gas map or electric map.

This depends on your volume of use, current utility charges, market prices, and the rate that a competitive supplier can offer. Competitive suppliers can often beat utility pricing. Check out the home page for rates personalized to your state or call one of our sales associates today and find out what Nordic can do for you.

Typically yes. However, each utility has different procedures and limitations. Check with your utility's web site.